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 End User Management

Monitoring Portal System Mode Settings

1. Access your Monitoring Portal Dashboard via and sign in using your username and password. 2. On your Monitoring Portal Dashboard, click on the My Inverter card. 3. Navigate to the System Mode Settings menu. 4. Here, you... Read More

Firmware update guide for inverters and batteries

Firmware update guide Please note if you are incapable or uncomfortable doing this update please contact your installer for further assistance This guide will run through the two methods of updating the software both via the remote online portal and... Read More

System data

System data values on the GivEnergy portal.   Contents  1 - Time: The time and date the data packets showing on the portal were collected. 2 - Status: The status of the inverter currently it can be either; normal, alert, waiting and lost.  2.1 -... Read More

Setting up 2FA

To setup 2FA in your GivEnergy account, first please sign into the online portal - When signed in, go to account settings   In the top right, click "manage account security"   Click "setup 2FA" You will now be... Read More